Troubleshooting FOR ONLINE USAV CLINICS & EXAMS
If you have any issues with things not working properly, here are the first things you should try:
Read OUR REGION'S INSTRUCTIONS
Status of the USA Volleyball Academy site can be seen, real time, at http://status.usavolleyballacademy.org/USA Volleyball Academy Tips
Some of the tips we offer to users:
• Make sure your flash player is up to date.
• Make sure pop-ups are not blocked on your computer.
• Clear your browser history and restart your computer before resuming your exam.
• Attempt to access the course material via another browser. Firefox and Chrome tend to work the best.
• Attempt to access the course material via another computer.
If you registered for the courses in Webpoint, you do not need to register again, but you must access the coursework in Webpoint by clicking on the red "USAV ACADEMY" button that is in the lower left of every page in Webpoint. This is the best way to make sure you get right to your course material.
Read OUR REGION'S INSTRUCTIONS
Status of the USA Volleyball Academy site can be seen, real time, at http://status.usavolleyballacademy.org/USA Volleyball Academy Tips
Some of the tips we offer to users:
• Make sure your flash player is up to date.
• Make sure pop-ups are not blocked on your computer.
• Clear your browser history and restart your computer before resuming your exam.
• Attempt to access the course material via another browser. Firefox and Chrome tend to work the best.
• Attempt to access the course material via another computer.
If you registered for the courses in Webpoint, you do not need to register again, but you must access the coursework in Webpoint by clicking on the red "USAV ACADEMY" button that is in the lower left of every page in Webpoint. This is the best way to make sure you get right to your course material.
If you experience any issues with the training visit http://help.usavolleyballacademy.org/ or click Help from the menu of the Academy. There, you can see knowledge base articles or launch a ticket to get help with your issue.
Please launch a help ticket if you are experiencing any difficulties, as this system allows us to measure and track open issues, and make sure all requests for help are promptly handled.
Please launch a help ticket if you are experiencing any difficulties, as this system allows us to measure and track open issues, and make sure all requests for help are promptly handled.
Can't Print Certificates?In most cases, when a member cannot print certificates it is because all of the modules for that course have not been completed. Look at the progress bar on the Learning Activities page. The way to be sure you can print your certificates is to finish ALL the green GO! buttons in your Learning Activities folder. See table at http://www.floridavolleyball.org/instructions-for-online-clinics--exams.html
